About
About
Behind every server is a team that answers its own phones
The principles that guide how we build, run and support hosting
Listen first
Support is staffed by engineers, not scripts. They read your message properly, ask what they need to know and stay with the problem until it is fixed.
Plan with clarity
Before any change to the platform we publish the plan, the timing and the rollback, so customers are never surprised by maintenance or an upgrade.
Deliver with care
We would rather keep a customer for ten years than win ten with a discount, so we price fairly, renew at the same rate and help people leave cleanly.
Our mission
Make good hosting simple and affordable
Too much hosting is sold on headline prices and hidden limits. Our mission is to offer honest plans, fast servers and support that treats a personal blog with the same care as a business that depends on us.
Our vision
Build an internet that is open and fast
We want independent sites to load as quickly as those of the biggest companies. That means investing in our own hardware, renewable power and open-source tools, and sharing what we learn with the community.
A clear view of the uptime and service we deliver to customers
24+
Years of experience
96%
Support satisfaction
426+
Servers in service
12K+
Websites hosted
Data centres
Three regions, so your visitors are never far away
We own and operate our servers. Pick the region closest to your customers when you set up a site, and move it later for free.
VIRGINIA
North America
Our largest facility, with direct links to the major internet exchanges and a private backbone to Europe.
Renewable-matched power · Staffed 24/7
FRANKFURT
Europe
Low-latency hosting for European visitors, with your data kept inside the region to meet privacy rules.
Renewable-matched power · Staffed 24/7
SINGAPORE
Asia Pacific
A growing site for Asian traffic, with the same hardware, monitoring and backups as every other region.
Renewable-matched power · Staffed 24/7
Migration in action
How a publisher moved two hundred sites to us without a minute offline
Scaling up in action
How an online shop handled ten times its traffic on sale day
Recovery in action
How nightly backups saved a charity’s site after a failed update
Independent review
Support awards
Best customer support
2024
Customer survey
Client awards
Client choice recognition
2024
Green hosting index
Energy awards
Renewable power leadership
2023
Open source fund
Community awards
Community impact honor
2023